If you want to manage your help desk more efficiently and take the hassle out of logging help calls, then invest in tf. webdesk. Users can log help calls via the Internet or Intranet enabling you to manage your help desk more efficiently by dramatically reducing the resources required. Help calls no longer have to be logged over the phone but can be logged against a property, via the web. Any outstanding calls for a specific location can be viewed to avoid any duplication of calls. All new help calls are then flagged in tf. facility so that they can be dealt with accordingly. Help calls are handled in the normal way and are assigned a unique number then tracked through to closure. Through the unique call ID, users can check the progress and status of a help call directly e.g. what stage the help call is at or who will be dealing with the call.

 Enables clients to log and track help calls via the Internet or Intranet
 Improve your quality of service and reduce your overall costs
 View existing calls to avoid duplication
 SLA tracking to drive delivery and monitor performance
  Will help improve the efficiency of your help desk
  User-friendly interface allowing help calls to be logged with ease