Help Desk

The Help Desk can assist with a wide range of tasks such as operational queries and software errors as well as other queries that fall outside the normal areas of support e.g. training requests, the development of specific reports and general IT consultancy.
Customers should contact the Help Desk if you:

are experiencing problems with our software or services
require usability advice
want to request software enhancements
would like to request any training
require any general developments
have any support queries

The help desk service is available from 9.00 am to 5.00 pm Monday-Friday but we do receive faxes and emails outside these hours. Customers are asked to give their name and location and to provide as much detail as possible surrounding the problem or request. The Help Desk Administrator will enter details of the call onto the Help Desk system and will give the customer a help call number. This number should be given whenever a customer refers to this call in the future.

tf. webdesk is now live! Customers can now submit their Help Desk issues via the web. To use tf. webdesk you will need your user ID and password.

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