| Products & Services
tf.
facility
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The Help Desk form is used to record details of reactive
problems that have been identified for a building block
and where appropriate an asset. tf. facility allows
users to store details of the support contracts in place
for certain assets in particular buildings and to ensure
that responses happen within the Service Level Agreement
(SLA).
The system automatically generates target dates and
times by which the operator should progress the call.
Call monitoring is built into the system with warnings
for those calls that are failing to meet the SLA.
Once a call has been logged it can be allocated to
individuals or particular companies to deal with. On
closure costs and times can be captured to give full
asset costing histories.
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"The system functionality is excellent. . .providing significant time savings. We can access the status of the
Works Orders immediately, export records to MS Excel and manipulate them in any way we like. Users
can go into the helpdesk module, record defects directly onto the system and follow the progress
of a job saving time and provides a lot more information to the user." |
Gareth Satherley, Estates Officer, Fareham Borough Council |
| main
features |
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Contract register to record contracts by supplier
and locations
SLA
tracking to drive delivery and monitor performance
User
definable contract, category and priority
View
existing calls to avoid duplication
Each call allocated unique number with user defined format
Multiple instructions against single call
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